As simple as website or application testing or responsiveness may sound, it is surprisingly common for even the largest corporations to have noticeable failures in this area. What is most surprising is that corporations with large teams dedicated to website and application development and management do not have anyone responsible for checking if an update or responsiveness is working. Often the organisations rely on the users to report issues. That is not a prudent methodology.
Organisations must test the functionality and responsiveness of their websites and applications to provide an optimal user experience. Organisations or individuals should establish, implement and maintain policies and procedures that include a dedicated individual or team to test and monitor website and application performance. Test every website or application update for functionality and responsiveness on as many device types and browsers as possible.
Testing and reviewing must be consistent and documented. Resolve issues in real-time.